Introduction
 

Welcome to Easy Squeezy!

These Terms and Conditions govern your use of our website, www.easysqueezyau.com, and any purchases made through our online store. Easy Squeezy sells DIY squishy kits and related products designed to let customers create and customise their own squishies. 

 

By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website. These Terms and Conditions should be read alongside our Privacy Policy, Refund & Returns Policy and Shipping Policy.
 

About Easy Squeezy
 

Easy Squeezy is an Australian-based business operating from Victoria, Australia.

Business name: Easy Squeezy
Email: easysqueezyau@gmail.com
Website: www.easysqueezyau.com
Location: Victoria, Australia
 

Eligibility and Children's Purchases
 

Our products may appeal to children, teenagers and adults.

Customers under 18 should have a parent or legal guardian supervise and assist with purchases made through our website.
 

Parents and guardians are encouraged to supervise children when opening, assembling and using DIY squishy kits, particularly where products contain glue, small components or other materials requiring careful handling.

By placing an order on behalf of a child, the purchasing adult is responsible for reviewing the product description, age guidance and safety instructions before use.
 

Products and Descriptions
 

We aim to ensure that all product descriptions, photographs, prices and other information displayed on our website are accurate and up to date.
 

Our DIY squishy kits may contain different components depending on the product purchased. Individual product listings will describe the contents of each kit.
 

Please read the product description carefully before purchasing to ensure the kit meets your expectations.

Colours, textures, decorative finishes and final results may vary slightly due to lighting, materials, handmade processes and individual assembly techniques. These reasonable variations do not remove your rights if a product fails to meet a consumer guarantee.
 

We reserve the right to update product descriptions, packaging, product ranges and website content when necessary. Changes will not remove any rights you have in relation to an order already placed.
 

Product Safety and Use
 

Easy Squeezy DIY kits are intended to be assembled and used according to the instructions and safety information supplied with the relevant product.
 

Customers must follow the instructions, warnings and age recommendations provided with their kits, detailed in the product description.
 

Unless a product is specifically labelled otherwise, customers should:
 

• Keep materials and small components away from young children who may place them in their mouths.

• Avoid swallowing or ingesting any kit components.

• Keep products and materials away from eyes, mouths and food.

• Use glue and other materials only as directed.

• Keep materials away from pets unless the product is specifically suitable for them.

• Store unused materials safely and follow any storage instructions provided.
   

Parents and guardians should supervise children during assembly and use.
 

Customers should stop using a product if it appears damaged or is being used in a way that may create a safety risk.
 

Nothing in these terms excludes our obligations to supply products that meet applicable Australian safety requirements and consumer guarantees.
 

Orders and Acceptance
 

When you place an order through our website, you are submitting a request to purchase the selected products.

You will receive an order confirmation once your order has been submitted. We reserve the right to contact you if we need to verify information, clarify an order or resolve a payment issue.
 

If we cannot fulfil an order, we will notify you and arrange an appropriate refund where applicable.

We may decline or cancel an order where reasonably necessary, including where a product is unavailable, a genuine pricing or listing error has occurred, or we suspect fraudulent activity. If payment has already been taken for an order that we cannot fulfil, we will arrange a refund as required by law.
 

We will not use this provision to avoid our legal obligations to customers.
 

Pricing and Payments
 

All prices will be displayed on our website before checkout. The applicable currency will be identified on the website or at checkout.
 

Shipping costs are calculated at checkout and displayed before you complete your purchase.

Payments are processed through Stripe.

By making a purchase, you agree to provide accurate payment and billing information and to use a payment method you are authorised to use.
 

Orders will generally be processed after successful payment has been received.
 

Easy Squeezy does not intend to store customers' full payment card details on its own systems. Payment processing is subject to Stripe's applicable terms and privacy practices.
 

If a pricing error is identified, we will take reasonable steps to contact affected customers and resolve the issue fairly.
 

Shipping and Delivery
 

Easy Squeezy currently ships to Australian addresses using Australia Post.
 

Our usual order processing timeframe is 2–5 business days, excluding weekends and Australian public holidays.

Shipping costs for standard and express delivery are calculated at checkout.
 

Delivery estimates depend on the shipping service selected, the delivery address and Australia Post's network. Delivery estimates begin after dispatch and are not guaranteed unless expressly confirmed.
 

Customers are responsible for providing accurate delivery details. If you identify an error, please contact us as soon as possible.
 

We will assist with enquiries about delayed, missing or damaged orders and provide any remedy required under Australian Consumer Law.
 

For further details, please refer to our Shipping Policy.

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Refunds and Returns
 

We do not offer refunds or exchanges for change-of-mind purchases under our voluntary returns policy.

However, this does not affect your rights under the Australian Consumer Law.
 

If a product is faulty, damaged, unsafe, incorrectly supplied or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy, depending on the circumstances.
 

Customers should contact easysqueezyau@gmail.com with their order number and details of the issue so we can assist.
 

For more information, please read our Refund & Returns Policy.
 

Cancellations and Order Changes
 

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will do our best to accommodate requests before an order has been prepared or dispatched. However, changes may not be possible once processing or shipping has begun.
 

Nothing in this section limits any cancellation or refund rights you may have under applicable law.
 

Intellectual Property
 

Unless otherwise stated, the content on the Easy Squeezy website, including our branding, logos, product descriptions, photographs, graphics and original designs, is owned by or licensed to Easy Squeezy.

You may not reproduce, distribute, modify or commercially use our original content without prior permission, except where permitted by law.
 

Purchasing an Easy Squeezy kit does not transfer ownership of our intellectual property to you.

Customers may enjoy and share photographs of their own creations, provided they do not misuse our branding or infringe the rights of others.
 

Website Use
 

You agree to use our website lawfully and responsibly.
 

You must not:

• Use our website for fraudulent, unlawful or misleading purposes.

• Attempt to interfere with the website's security or functionality.

• Introduce malicious software or attempt unauthorised access.

• Copy or misuse website content in breach of intellectual property rights.

• Provide false information when placing an order.
   

We may take reasonable steps to protect our website, customers and business against misuse.
 

Third-Party Services and Links
 

Our website may use third-party services, including Wix for website hosting, Stripe for payment processing and Australia Post for delivery.
 

We may also provide links to third-party websites for customer convenience.
 

Third-party services are subject to their own applicable terms and privacy policies. We are not responsible for the independent content or privacy practices of third-party websites.
 

However, using third-party providers does not remove any obligations Easy Squeezy has to customers under Australian law.
 

Limitation of Liability
 

To the extent permitted by law, Easy Squeezy is not responsible for losses arising from misuse of our products, failure to follow supplied instructions or use contrary to product warnings.

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Nothing in these Terms and Conditions excludes, restricts or modifies any right, remedy, guarantee or condition that cannot lawfully be excluded under Australian Consumer Law or other applicable legislation.

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Where the law permits a limitation of liability, it will apply only to the extent legally allowed.
 

Privacy
 

We respect the privacy of our customers and handle personal information in accordance with our Privacy Policy and applicable privacy laws.

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Information may be collected and used to process payments, fulfil orders, arrange delivery, respond to enquiries and meet legal obligations.

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For further details, please refer to our Privacy Policy on our website.
 

Changes to These Terms
 

We may update these Terms and Conditions from time to time to reflect changes to our products, services, business practices or legal obligations.
 

The latest version will be published on our website with the updated date.

Any changes will apply in accordance with applicable law and will not retrospectively remove rights relating to purchases already made.
 

Governing Law
 

These Terms and Conditions are governed by the laws applicable in Victoria, Australia, subject to any mandatory consumer protections that apply in other Australian jurisdictions.
 

Nothing in these terms limits rights or remedies available under applicable Australian consumer legislation.
 

Contact Us
 

If you have questions about these Terms and Conditions, a product or an order, please contact us.
 

Easy Squeezy

Email: easysqueezyau@gmail.com
Website: www.easysqueezyau.com
Location: Victoria, Australia

Thank you for supporting Easy Squeezy. We hope you enjoy creating your own squishies!