Introduction
 

Welcome to Easy Squeezy! We are committed to respecting your privacy and protecting your personal information.
This Privacy Policy explains how Easy Squeezy collects, uses, stores and discloses personal information when you visit our website, purchase our products or contact us.
Our online store is operated using Wix, and payments are processed through Stripe. By using our website, you acknowledge that your information may be handled as described in this Privacy Policy.
 
Personal Information We Collect
 

We may collect personal information that you provide when placing an order, completing a form or contacting us. This may include:

• Contact details: Your name, email address, phone number and delivery address.

• Order information: Products purchased, order number, purchase history, delivery details and transaction status.

• Payment information: Payment and transaction details required to process your order. Payments are processed through Stripe, and payment card information may be handled directly by Stripe.

• Customer communications: Information you provide when contacting us with questions, feedback or requests.

• Technical information: Your IP address, browser type, device information, website activity and cookie data, where collected through our website and its enabled features.

We aim to collect only the information reasonably necessary to operate our store, fulfil orders and provide customer support.
 
How We Collect Your Information
 

We collect personal information in several ways, including when you:

• Place an order through our Wix website.

• Enter your contact and delivery details at checkout.

• Make a payment through Stripe.

• Contact us by email or through our website.

• Browse our website, where technical information and cookies may be collected automatically.

We may also receive relevant information from service providers involved in processing your payment, hosting our website or delivering your order.
 
How We Use Your Information
 

Easy Squeezy uses personal information for the following purposes:

• To process payments and manage purchases.

• To prepare, pack and deliver your DIY squishy kits.

• To send order confirmations, payment-related notifications, shipping updates and other essential service communications.

• To respond to customer enquiries and resolve order issues.

• To maintain business records and meet applicable accounting, tax and legal obligations.

• To protect our website, identify suspicious transactions and help prevent fraud.

• To maintain, troubleshoot and improve our website and shopping experience.

We do not send promotional email newsletters as part of our current business practices. We use customer email addresses for order-related communications and customer service. If we introduce marketing emails in the future, we will handle them in accordance with applicable consent and marketing laws.
 
Payment Processing
 

Payments made through our website are processed by Stripe.

When you make a purchase, Stripe may collect and process payment information, transaction details and other information necessary to complete the transaction, verify payments and prevent fraud.

Easy Squeezy does not intend to store customers' full payment card details on its own systems. Stripe's handling of payment information is also subject to its own privacy policy and applicable terms.

For more information, please visit the Stripe Privacy Policy.
 

Wix Website Hosting
 

Our online store is hosted on Wix, which provides the website infrastructure and e-commerce tools we use to operate Easy Squeezy.

Information submitted through our website may be stored or processed using Wix's systems, databases and related services. Wix may also process technical information to maintain website functionality, security and performance.

Wix may use servers located outside Australia. As a result, your personal information may be stored or processed overseas.

For further information, please refer to the Wix Privacy Policy.
 
Sharing Personal Information
 

Easy Squeezy does not sell customers' personal information.

We may disclose relevant information to third parties where reasonably necessary to operate our business, including:

• Wix: To host and operate our website and online store.

• Stripe: To process payments and support transaction security.

• Delivery providers: To deliver purchases to customers.

• Professional advisers and government authorities: Where disclosure is required or authorised by law.

We only intend to share information that is reasonably necessary for the relevant purpose. Third-party providers may handle information under their own privacy policies, service agreements and legal obligations.
 
Cookies and Website Technologies
 

Our Wix website may use cookies and similar technologies to support essential website functions, maintain security, remember shopping cart information and understand website performance.

Depending on the features enabled on our website, additional cookies may be used by third-party applications or integrations.

You can manage cookies through your browser settings. Some cookies are necessary for the website to operate, so disabling cookies may affect certain features.

We will provide appropriate information and consent options for non-essential cookies or tracking technologies where required by applicable law.
 
Storage, Security and Retention
 

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically by Easy Squeezy and our service providers, including Wix and Stripe. We rely on appropriate security measures and the safeguards offered by these providers, but no online system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, responding to enquiries and meeting applicable legal and record-keeping requirements. When information is no longer required, we will take reasonable steps to delete it or de-identify it where appropriate and lawful.
 
Children's Privacy
 

Easy Squeezy products may appeal to children, teenagers and adults. We encourage parents and guardians to supervise children's online activities and purchases where appropriate.

Our website is not intended to encourage children to disclose unnecessary personal information. We do not knowingly collect personal information from children for purposes unrelated to operating our store and fulfilling orders.

Where consent from a parent or guardian is required by law for a particular activity, we will take appropriate steps to obtain that consent.

If you believe a child has provided personal information that should not have been collected, please contact us so we can review the matter and take appropriate action.
 
Your Privacy Rights
 

Depending on the laws that apply to Easy Squeezy and your circumstances, you may be able to request access to personal information we hold about you or ask us to correct inaccurate information.

You may also contact us with questions about how your information is collected, used, stored or disclosed.

To make a privacy request, please email us using the contact details in Section 14. We may need to verify your identity before responding.

We will consider and respond to requests in accordance with applicable legal requirements. Some information may need to be retained where required by law.
 
Overseas Disclosure
 

As Easy Squeezy uses Wix and Stripe, personal information may be handled by service providers or their affiliates located outside Australia.

The countries in which information is processed may depend on the services used and their technical arrangements. We will take reasonable steps to handle overseas disclosures in accordance with applicable Australian privacy requirements.
 
Changes to This Privacy Policy
 

We may update this Privacy Policy when our business practices, website features, service providers or legal obligations change.

The latest version will be published on our website, with the updated date displayed at the top of the policy.

We encourage customers to review this page periodically.
 
Contact Easy Squeezy
 

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or want to raise a privacy concern, please contact us:

Easy Squeezy
easysqueezyau@gmail.com 
www.easysqueezyau.com
Victoria, Australia

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