Our Refund Policy
 

At Easy Squeezy, we want you to love your DIY squishy kits and supplies and enjoy creating your own squishies. If something isn't right with your order, we're here to help.

This Refund & Returns Policy explains when refunds, replacements and returns may be available for purchases made through our website.

This policy applies to all Easy Squeezy orders shipped within Australia and operates alongside your rights under the Australian Consumer Law (ACL).
 
Change-of-Mind Returns
 

Please choose your products carefully before placing an order.

Easy Squeezy does not offer refunds or exchanges for change-of-mind purchases. This includes situations where:
 

• You change your mind after placing an order.

• You decide you no longer want the product.

• You order the wrong product or colour.

• You decide the product is not what you expected, despite it matching its description.
   

This change-of-mind policy does not affect your rights under the Australian Consumer Law if a product is faulty, damaged, unsafe or otherwise fails to meet a consumer guarantee.
 
Faulty, Damaged or Incorrect Products
 

If your order arrives faulty, damaged or incorrect, please contact us so we can assess the issue and help resolve it.
 

Examples include:

• A squishy skin that arrives damaged or unusable.

• Missing components from your DIY kit.

• A product that is significantly different from its description.

• A product that does not function as reasonably expected because of a fault.

• An item that arrives damaged in transit.
   

Depending on the circumstances and your rights under the Australian Consumer Law, we may offer a repair, replacement, refund or another appropriate remedy.

We may ask you to provide your order number, a description of the issue and photographs of the product or packaging to help us assess your request.

Please contact us as soon as reasonably possible after discovering an issue.
 

DIY Squishy Kits and Product Use
 

Our DIY squishy kits are designed to be assembled and customised by the customer. As a result, some changes to the product may occur during assembly or use.

A refund or replacement may not be available where the issue results solely from:

• Incorrect assembly or failure to follow the supplied instructions.

• Misuse of the product or use outside its intended purpose.

• Damage caused by the customer after delivery.

• Normal variations in handmade or customised products that were reasonably disclosed before purchase.
  
   

However, if a product has a genuine fault or fails to meet a consumer guarantee, your rights under Australian Consumer Law still apply.

 
Missing Items
 

If an item is missing from your order, please contact us with your order number and details of the missing component.

We will investigate the issue and, where appropriate, arrange for the missing item to be supplied or provide another remedy in accordance with your consumer rights.
 
Return Shipping
 

If you need to return a product because it is faulty, damaged or incorrect, please contact us before sending it back so we can explain the next steps.

Where a product has a problem covered by the Australian Consumer Law, Easy Squeezy will cover reasonable return costs where required by law and reimburse
reasonable return expenses where applicable.

For approved change-of-mind returns, no return shipping or refund arrangement is offered under this policy.
 
Refund Processing
 

Where a refund is approved, we will explain the refund arrangements.

Refunds will generally be processed through the original payment method, where practicable. The time taken for the funds to appear in your account may depend on your payment provider or financial institution.
 

We will process refunds within the timeframe required by applicable law.
 
Orders That Have Not Arrived
 

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will investigate the delivery status with Australia Post where appropriate and work with you to resolve the issue.
 

If an order is lost or otherwise not delivered, we will assess the circumstances and provide any remedy required under the Australian Consumer Law.
 
How to Request a Refund or Replacement
 

To request assistance with an order, please contact Easy Squeezy using the details
below.

Please include:

• Your full name.

• Your order number.

• A description of the issue.

• Photographs or other supporting information, if relevant.
   

Email: easysqueezyau@gmail.com

We aim to respond to enquiries as soon as reasonably possible and will work with you to resolve eligible requests fairly.

 
Australian Consumer Law
 

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

Our products come with consumer guarantees that cannot be excluded. Depending
on the problem, you may be entitled to a repair, replacement, refund or other remedy.

For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC).
 

Contact Us
 

If you have questions about this Refund & Returns Policy or need assistance with an order, please contact us.
 

Business name: Easy Squeezy
Email: [INSERT BUSINESS EMAIL ADDRESS]
Website: [INSERT WEBSITE URL]
Business location: Victoria, Australia

Thank you for supporting Easy Squeezy. We appreciate every order and want you to have a positive experience creating your own squishies.