Shipping Policy

Shipping Information
 

At Easy Squeezy, we're excited to get your DIY squishy kits to you so you can start creating your own squishies!
 

We currently ship orders within Australia using Australia Post. This policy explains how orders are processed, shipped and delivered.
 
Order Processing Times
 

Orders are processed after payment has been successfully received.

Please allow 2–5 business days for your order to be prepared and dispatched.
 

Business days exclude weekends and Australian public holidays.
 

During busy periods, product launches or promotional events, processing times may be longer than usual. If there are significant delays affecting your order, we will endeavour to keep you informed.
 
Shipping Costs
 

Shipping costs will be displayed at checkout before you complete your purchase.

Shipping fees may vary depending on the size, weight and destination of your order.
 

Shipping options:

• Standard shipping: Calculated at check out

• Express shipping: Calculated at check out

Any applicable shipping charges will be shown before payment so you can review the total cost of your order.
 
Delivery Times
 

Delivery timeframes depend on your location, the shipping service selected and Australia Post's delivery network.
 

Estimated delivery times will be provided where available. These estimates begin after your order has been dispatched and do not include our order processing time.
 

Delivery may take longer during peak shopping periods, public holidays, severe weather or other circumstances outside our control.
 

We will endeavour to dispatch orders within our stated processing timeframe, but we cannot guarantee a specific delivery date unless expressly confirmed.

Tracking Your Order
 

Where tracking is available, your tracking details will be provided once your order has been dispatched.

You can use your tracking number through the Australia Post tracking website.
 

Please allow time for tracking information to become available after dispatch.
 

If you have not received your tracking details or need assistance locating your order, please contact us using the details provided below.
 
Incorrect Delivery Details
 

Customers are responsible for providing accurate and complete delivery information at checkout, including their name, street address, suburb, state and postcode.
 

Please check your details carefully before completing your purchase.
 

If you notice an error after placing your order, contact us as soon as possible. We will do our best to assist if your order has not yet been dispatched.
 

Once an order has been dispatched, we may be unable to change the delivery address. Additional costs or delays may occur if an order needs to be redirected or redelivered.
 
Lost, Delayed or Missing Orders
 

If your order has not arrived within the expected delivery timeframe, please contact Easy Squeezy with your order number and any available tracking information.
 

We will investigate the matter and contact Australia Post where appropriate to help locate your parcel.
 

If an order is lost, delivered incorrectly or otherwise not received, we will work with you to resolve the issue in accordance with our obligations under Australian Consumer Law.
 

Customers should contact us before assuming that an order has been lost so we can investigate the delivery status.
 
Damaged Parcels
 

We take care when preparing and packing your Easy Squeezy order.
 

If your parcel arrives damaged or any items are damaged or missing, please contact us as soon as reasonably possible.
 

Please include your order number, a description of the issue and photographs of the parcel, packaging or affected items where available.
 

We will assess the issue and arrange an appropriate remedy where required under our Refund & Returns Policy and Australian Consumer Law.
 
Shipping Restrictions
 

Easy Squeezy currently ships to Australian addresses only.
 

We do not currently offer international shipping. If this changes, we will update this policy and provide relevant shipping information on our website.
 

Some delivery services may have restrictions depending on the destination or contents of a parcel.
 
Responsibility for Delivery
 

Easy Squeezy is responsible for fulfilling your order in accordance with applicable consumer laws.
 

Although delivery is handled by Australia Post, we will assist with enquiries about delayed, missing or damaged orders and provide remedies where required by law.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.

 
Contact Us

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If you have questions about shipping, tracking or delivery, please contact us:

Easy Squeezy
easysqueezyau@gmail.com
www.easysqueezyau.com
Victoria, Australia

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We appreciate your support and can't wait for you to receive your Easy Squeezy kit and start creating!

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Thank you for shopping with Easy Squeezy.